Meet The Team | Senior Helpers of Spokane
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Serving Spokane, North Idaho and surrounding areas.
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Serving Spokane, North Idaho and surrounding areas.
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Meet the Spokane and North Idaho Office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers Spokane and North Idaho, we believe that getting the best care for your loved ones should not be complicated. Mark and Tiffany Murphy, owners of Senior Helpers Spokane and North Idaho, are passionate about helping others and committed to delivering the best possible in-home care to seniors in the Spokane, Coeur d'Alene and North Idaho surrounding communities. 

We take in-home care seriously and make it a priority to provide the highest level of client service possible. We have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Our History

Our History

Mark and Tiffany are fully-committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers, and Senior Helpers of Spokane became a valuable resource for seniors and families in its community. Tiffany’s strong geriatric home health experience and extensive training in  cardiac, post-operative care, end of life care, Alzheimer’s/dementia and Parkinson’s Disease, has made a difference in the lives of her aging clients, ensuring that the clients’ needs and goals are met with compassion, respect, and professionalism.  The entire staff at Senior Helpers strives to provide an exceptional client experience and develop relationships with clients and families aimed at meeting their clients changing needs, while maintaining their safety in their preferred environment.

Our process

Our process

The first step in the process is a complimentary, initial LIFE Profile in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Meet the Spokane Team

Mark and Tiffany Murphy

Mark and Tiffany Murphy

Owners

In 2006, Senior Helpers began serving the senior population in Spokane, Washington and Northern Idaho. Mark and Tiffany Murphy acquired the franchise on February 10, 2014.

Mark has been very active as a business and community leader for over 30 years. Tiffany has been a Registered Nurse since 1988. She has a very strong medical-surgical and cardiac background, but her love of the elderly began while caring for in-patient oncology patients. She received her oncology certified nurse credential and worked as an oncology nurse clinician at a local home health agency specializing in pain and symptom management. Her home health experience, along with her passion for the elderly, has been a natural fit in acquiring a leading in-home care agency. Tiffany, a Community Instructor for Home Care Aides and a volunteer presenter for the Alzheimer’s Association, provides specialty training to both her caregivers and her community. Her passion and training enables her to make a difference in the lives of her aging clients, ensuring that their needs and goals are met with compassion, respect, and professionalism.

Together, with the strength of the Senior Helpers business model, coupled with Mark's business leadership and Tiffany's nursing expertise, this independently owned company has grown to become a trusted, professional in-home care agency with qualified, compassionate caregivers.

Erin Codd

Erin Codd

Business Manager

Erin was born and raised in Spokane and has held several different positions in hospital, skilled nursing, and home care environments. She oversees payroll, billing, and bookkeeping. She has a master’s degree in professional accounting and a bachelor’s degree in health services administration from Eastern Washington University. In her free time, she loves cooking, traveling, sewing, and snuggling with her two cats, Bigs and Smalls.

Kelly Duncan

Kelly Duncan

Community Relations and VA Billing Specialist

Kelly has over 30 years of experience in office management and HR in the medical field. Kelly has been with Senior Helpers since 2016 as our Office Manager. In 2023, she transitioned to assist with community outreach and manage the Veterans Administration billing and receivables so she can spend more time with her family. Kelly is married, has two children, and a special dog, Simon. She and her husband enjoy traveling and time spent with family and friends.

Cindy Julagay

Cindy Julagay

Client Service Manager

Cindy is managing all client services--ensuring that clients are provided with quality care and are fully satisfied with our services. She has over 30 years of healthcare experience working as a NAC (Nurse Aide, Certified) in a variety of roles. She has worked with dementia clients and developmentally delayed adults. She lovingly cared for her disabled brother for the last 7 years and diabetic grandmother for several years.

Leslie Spencer, RN

Leslie Spencer, RN

Client Care Coordinator

Leslie assists with client inquiries, assessments and reassessments, care planning, and care coordination with the goal of meeting the client’s needs and improving the client’s quality of life. She has over 35 years of nursing experience, working in a variety of settings—hospital, home health, and nursing home.  For the last 25 years, she has worked in public health, focusing on communicable disease prevention, health education, care planning and coordination of individuals and families.

 

Emma Prior

Emma Prior

Client Care Coordinator

Originally from the Seattle area, Emma has previously worked in the human services field and worked at Senior Helpers as a caregiver for several years before completing her bachelor's degree in English at Eastern Washington University. She assists with client inquiries, assessments and reassessments, care planning, and care coordination, with the goal of helping clients maintain dignity, safety, and quality of life. At home, she is kept very busy by her young daughter who is the light of her life.  

Caryn Sexton

Caryn Sexton

Scheduling Supervisor

Caryn manages the clients’ and caregivers’ schedules and works closely with Cindy, Jeannette, and Kali to ensure that all scheduling needs are covered, and that clients and caregivers are matched well. She previously worked for CPS in scheduling and other settings such as hospital records and call centers. She moved to Spokane in 2009 from Nevada (big shock from no snow to snow). She is married with an adult son and has a huge extended family. In her free time, she enjoys reading, watching movies, going to the lake, camping, fishing, and gardening.

Darleen Mathews

Darleen Mathews

Community Relations Coordinator

Darleen is responsible for community outreach; building and maintaining relationships in the Spokane and North Idaho areas. She has 20+ years’ experience in operation management, growth, and business development in the medical field, primarily in the areas of oncology, PET/CT imaging, orthopedics, neurology, and stroke. Darleen volunteered with Hospice and memory care facilities which are dear to her heart. She has a passion for serving seniors and those affected with neurological conditions and feels honored to advocate on their behalf. In her free time Darleen enjoys spending time with her kids and grandchildren, taking walks, viewing the night sky, campfires, game nights, reading and cuddling with her cats when she is ready to call it a day! 

Jeannette Abens

Jeannette Abens

Caregiver Manager

Jeannette is our Caregiver Manager. She is responsible for all caregiver recruitment, on-boarding/training, coaching and evaluation . Jeannette has years of experience working as a NAC (Nursing Assistant, Certified). She began her career working at a nursing home for seniors with Alzheimer’s and Dementia. Jeannette has always been passionate about caring for others which led her to being a caregiver for Senior Helpers. Jeannette is originally from Ohio and loves visiting her family and friends back home when time allows. She has 4 children and enjoys spending as much time as possible with them. Jeannette enjoys camping, traveling, and short hikes. On the weekends she loves taking her German Shepherd Bentley to the dog park with her boyfriend.

Mary Sue Hurd

Mary Sue Hurd

Weekend On-Call Coordinator

Mary Sue works closely with Caryn. She and her husband moved to Louisiana and transitioned to working every weekend managing all incoming calls. Prior to her move, she worked as one of our schedulers. She enjoys speaking to prospects, clients, and caregivers regarding their immediate needs.  She previously worked in a variety of administrative and medical positions.  Mary has been happily married for over 40 years and they are enjoying their new southern life (minus the humidity) and culture.

💌❤️ "Dear Senior," Valentine's Day Card Drive 💌❤️

We're thrilled to announce that we've surpassed our goal for the "Dear Senior, Valentine's Day Card Drive"! Thanks to the incredible support from our community, we received over 2100 heartfelt Valentine's Day cards from schools, caregivers, Big Brother's/Big Sisters in Cda, and many other individuals. But the love doesn't stop there! We've already delivered about 900 cards to Meals on Wheels in the Spokane and North Idaho areas, and today, we're spreading even more love by delivering to various senior communities.

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Areas We Serve

Senior Helpers Spokane provides a full range of senior home care services for you or your loved one—from companionship and housework help, to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers Spokane serves the cities and towns of:

  • Spokane
  • Spokane Valley
  • Liberty Lake
  • Millwood
  • Otis Orchards
  • Newman Lake
  • Airway Heights
  • Cheney
  • Medical Lake
  • Deer Park
  • Spangle
  • Mead
  • Nine Mile Falls
  • Colbert
  • Chatteroy
  • Coeur d’Alene
  • Post Falls
  • Hayden
  • Rathdrum
  • Dalton Gardens
  • Twin Lakes
  • Spirit Lake
  • Athol
  • Hauser
  • St Maries
  • Harrison
  • Sandpoint
  • Priest River

“Senior Helpers was a great start to my career as an HCA. When I started with Senior Helpers in 2014, I received a warm welcome to the company. Senior Helpers made becoming an HCA exciting. The staff was always kind and caring. I enjoyed being paired with clients who I could really help and make a difference in their lives. Whether it was for just an hour of companion care or 6 hours a day 5 days a week. The care standards we have as a company are by far the best I have experienced. Senior Helpers also gives you the opportunity to grow. The promotion I received to become part of the office staff has been a great blessing. I am excited to utilize my skills in new ways and to develop new skills that will assist me in helping other caregivers be successful in the homes of our clients. I am also excited to help caregivers in communicating their needs as they become part of the Senior Helpers team.”