Meet The Team | Senior Helpers of Baltimore

Meet the Baltimore office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers Baltimore we believe getting the best care for your loved ones should not be complicated. Tony and Peter opened the Senior Helpers Baltimore office in 2002 because of their passion for helping others and their interest in the growing need for in-home care services. They are committed to delivering the best possible in-home care to seniors in the Baltimore community.

We take in-home care seriously and make it a priority to provide the highest level of client service possible. Over the past years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies. They realized that most seniors would prefer to age in their own home rather than move into an unfamiliar institution. Unfortunately, the options available to most seniors were very limited. Most seniors did not have access to well-trained, dependable and affordable in-home care. This was the mission-driven spark that started Senior Helpers.

The first office opened in Baltimore, and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand. Over the past 22 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States.

Like every other owner, we too are fully-committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community.

We have been lucky to serve hundreds of seniors in our community over the years, and we are committed to continuing to provide uncompromising levels of care to all our families

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

Your family's specific goals

Your loved one's daily plan design and schedule

Pricing and payment methods

Implementation process

Ongoing communication and follow-up plan

Meet the Baltimore Team

Jennifer Gunter

Executive Director

Jennifer has worked in the senior home care space since 2001, leading high-performing teams, managing successful operations and business development. Her expertise spans across senior care, as well as working with building programs servicing various lines including intellectual and developmental disabilities population and private duty nursing. She has experience with various payor sources, long-term care insurance, waiver programs, and Veterans care.

Jennifer’s passion for her work is evident in her dedication to serving the community and supporting families in need. She believes that when you do what you love, it’s not just work—it’s a calling. She considers it a gift to be in this line of work, providing essential services and resources to those who need them most.

At the heart of Jennifer’s approach is a commitment to quality care for clients and their families, as well as fostering positive employee relations. She believes that engaged and satisfied employees are the cornerstone of delivering exceptional care. She leads an amazing team that works tirelessly to ensure that the needs of clients are met as they age in place.

Jennifer’s role as a community resource and link to services is invaluable, and she takes great pride in being of service to others. Her leadership and dedication make her an integral part of the home care industry. Outside of her professional life, Jennifer and her spouse enjoy spending time with their two adult sons. They love being on the water or exploring hiking trails while camping with their Boxer “Bubba”, embracing the beauty of nature whenever they can. Being the wife of a USAF Veteran, a mom to a future Army Soldier, and a daughter of a Ret USMC father, Jennifer takes great pride in being a VA Provider for our aging and disabled Veteran community in the Baltimore and surrounding service area.

Amanda Sigafoose

Client Services & Caregiver Manager

Amanda is happy to join the Senior Helpers Family and brings a unique background in criminal law, homecare recruiting and homecare services to the team. As the client service coordinator, she is excited to foster relationships with clients and partners as well as improve the over all quality of service to those we serve. She is a wife and mother of three boys as well as a king Corso fur baby.

Ashley Truesdel

Scheduling Coordinator

Ashley Truesdel is our dedicated Scheduling Coordinator on the team! She rejoined Senior Helpers recently and we are so excited she’s back with us sharing her many talents, caring ways, and beautiful smile. She enjoys helping others and looks forward to fostering relationships with the clients and creating a rewarding environment for the caregivers on the team. She works hard to ensure the schedule fits the lifestyle and availability of the caregiver, but also ensures the clients are well taken care of by making a great match. She graduated from the University of Maryland Eastern Shore with a bachelor’s degree in criminal justice. Prior to joining Senior Helpers, she worked over 8 years as a correctional office before departing to give all her love and attention to being a stay-at-home-mom taking care of her daughter. She is a wife and mom, and that comes first in her heart and life, making sure her family is priority. Her days off include spending time with her family, cooking, gaming with her spouse, and volunteering at her daughter’s school.

Nicole Matricciani

Community Relations Manager

Nicole brings 22 years of experience in Healthcare and Marketing, with a strong background in Home Health Care and Skilled Nursing. She thrives in the dynamic environment of marketing and business development, enjoying the variety and the opportunity to meet new people daily. Through her relationships and collaboration with local healthcare entities and community organizations, Nicole has built strong partnerships focused on communication, preventing rehospitalization, and providing a high level of quality care.

Nicole’s passion for being a link and resource in the community, is at the core of everything she does. She is dedicated to making the referral process and start of care as seamless as possible for the referral sources she supports.

Nicole has been married to her husband Steve for 24 years, and they have a 13-year-old son, Frank. Much of her free time is spent on football fields, basketball courts, and baseball diamonds. When sports allow, the family loves to travel and spend time at the beach. Nicole also enjoys reading, cooking, and spending time with her girlfriends, whether at their Swim Club or at one of their favorite Harford County restaurants.

Dianne Frager

Field Nurse

Dianne meets with the clients and families during the assessment process and develops a personalized plan of care for those in our northern area of our territory. She has held a masters prepared nursing degree for over 35 years. She is committed to ensuring a high-level quality care experience for the clients through routine home visits, ongoing education, and linking of community resources. She possesses exceptional listening and communication skills, is an educator at heart, and works hard to create a supportive and inclusive environment for all clients, families, and caregivers.

Lisa Zarachowicz

Field Nurse

Lisa has been a nurse for 30 years and she is one of the newest members to team Baltimore. She has 20 years of LPN and 10 years of RN experience. She has experience is in hospital, urgent care, primary care and ambulatory surgical nursing. She has worked with the pediatric, adult and geriatric populations. She loves teaching and mentoring. She has a teenage son who is her world. Loves the beach and spending time with her husband and family.

Gloria Mason

Field Nurse

Gloria is a RN & BSN. She has worked for Senior Helpers for Over 2 years and has experience in Education, Delegating Nursing, Community Health Nursing, Nurse Management, and Acute Care. Gloria currently teaches CNA/ GNA courses at Arundel Community College for CNA/GNA certifications and is at the heart of our Care Giver training programs. Gloria has been a great help not only in the field, but she brings immeasurable value to our efforts in developing quality caregivers in the community.

Joan Murphy

Field Nurse

Joan has been a Registered Nurse with a BSN for over 35 years, specializing in orthopedics and geriatrics. She has worked for Senior Helpers for 2 years. Joan helps the clients in our eastern counties of the Baltimore store. When she is not making connections with the clients and their families, she enjoys volunteering with her husband and friends for Meals on Wheels for almost 25 years.

Deb Adler

Field Nurse

Deb is a Registered Nurse and has been with Senior Helpers for many years! She covers the southern counties that the Baltimore store covers. When she is not making a connection with each client and family member she meets, she enjoys traveling the world and flower arranging in her spare time!

Meet the Baltimore office

Our History

Our process

Meet the Baltimore Team

Senior Helpers of Baltimore

Check out our team in action!

Areas We Serve